Remote Support
At Hosokawa Micron, we are committed to providing first-class service, no matter where you are. Our advanced remote solutions offer you direct access to our technical specialists via video connection for fast, flexible, and efficient support. This way, you can inspect equipment and solve problems together with our team without the need to travel.
Our remote services are flexible and tailored to your needs. Do you have specific requirements or would you like to learn more about the possibilities? Feel free to contact us. We are here to help you achieve optimal efficiency and performance. Discover below how we can support you remotely.
Remote Attendance of Trials in our Test Centre
Trials at our Test Centre can be attended either in person or remotely via video connection. A remotely attended test day begins with an online meeting to confirm the goals for the day. You can closely follow the trials, discuss progress with our experts, and get an up-close look at the end product samples. Throughout the trial, you can monitor every stage, from initial discussions to real-time views of system controls and operations. Afterward, you will receive a detailed report for review and feedback.
Prefer more flexibility? We can also record the test and send you the video along with the report. Contact us to explore the options that best meet your requirements.
Learn more about our Test Centre facilities.
Remote FAT (Factory Acceptance Test)
If you are unable to attend a FAT of your equipment in person, we provide the same high-quality service you expect from us with a remote FAT. During a remote FAT, you can interact directly with our engineers via live video conferencing. With detailed close-up images of equipment and components, you can thoroughly inspect them, no matter where you are located.
Remote Commissioning and Start-up
Our remote support extends to both commissioning and system start-up. Through a VPN connection linked to the process control system, our experts guide your team step-by-step to ensure each component functions as expected and your systems run optimally. We also provide performance testing and fine-tuning, tailored to your specific needs.
Remote SAT (Site Acceptance Test)
Once commissioning is complete, we offer a comprehensive remote SAT. Our engineers collaborate with your team via VPN and video connections to carry out the final acceptance test. With minimal travel, we work together to ensure a smooth handover.
Remote After-Sales Support
Our after-sales support team can assist you remotely via a video connection in many cases, helping to minimize downtime, avoid unnecessary travel, and save costs. With remote support, we can assist you with:
- Process optimization
- Routine maintenance, such as replacing lubricants
- Basic inspections
- Troubleshooting
- Simple repairs
- Support for (preventive) follow-up actions
- Identifying required parts
While many tasks can be handled remotely, certain issues may require on-site expertise. Contact our after-sales support team to determine the best approach. Remote support from our technical specialists is available during our office hours, but can also be offered outside these hours as part of a Service Level Agreement (SLA).
Talk to Our Experts
Let our process specialists help you develop the optimal solution for your powder and bulk solids processing – from the first trial in our test centre to a full-scale industrial production system.
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Sustainable Process Technologies
Hosokawa Micron B.V. is committed to sustainable and responsible process technology. Our ISO 14001 certification covers key environmental aspects such as air, soil, energy, waste, water, noise and hazardous substances. With an EcoVadis Silver Medal, we rank among the top 15% of EcoVadis-rated companies in the special machinery industry.
